How We Engage at City of Fremantle
The City of Fremantle is committed to providing opportunities for all members of the community to participate in civic decision-making processes. Community engagement is a way of acknowledging the knowledge, skills and expertise in our community, and seeks to combine these with the skills, knowledge and expertise of City staff and Elected Members.
The City engages on a diverse range of issues and projects and offers a range of methods to be involved.
Our Engagement Principles:
The Community Engagement team, City officers, Elected Members, and members of the public have designed four key principles that drives the City's approach to public engagement. The Community Engagement team strives to...
- Be responsive and relevant.
- Go to the community; be where they are.
- Be visible and accessible throughout our programs.
- Conduct quality conversations.
On this page you can learn about:
- The City of Fremantle's Community Engagement Policy.
- Our use of the International Association for Public Participation (IAP2) engagement framework.
- Frequently Asked Questions about our engagement methods and formats.
- Access to resources or information that helps you understand how the Community Engagement team, and City staff, work to improve civic participation in Fremantle.
- Explainers on how the Community Engagement process and your participation eventually result in progress, decisions, and outcomes for our community.
- Ways for you to participate or champion current and future engagement programs.
Do you need to report an issue?
The City of Fremantle's Customer Portal is the best way to report an issue for resolution or investigation. The portal is your best resource for non-community engagement related issues like:
- Maintenance or management of trees and parks
- Bin and waste.
- Vehicles and parking.
- Animals.
- Roads/Drains/Footpaths/Signs.
- Graffiti.
- Community Safety.
- Health/Compliance/Accessibility.
- Any other issues.
The Customer Portal allows City staff to track, triage, and close-out requests from the community and ensure that issues get resolved. Click here to view the Customer Portal.
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Our Community Engagement Policy
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This policy outlines the purpose, principles and approach to community engagement to be taken by the City of Fremantle when engaging communities and stakeholders.
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The IAP2 Engagement Framework
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The International Association for Public Participation (IAP2) is the peak body for the community and stakeholder engagement sector. The Community Engagement team, along with other City officers, refer to the IAP2 spectrum and framework when designing and implementing community engagement programs.
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Types of Face-to-Face Engagement
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The City’s Community Engagement team, along with other City staff, regularly host, facilitate, or attend face-to-face engagement sessions in-order-to capture feedback from the public, clarify our engagement approach, and build relationships with people who live, work, or play in Fremantle. This explainer highlights the different ways we meet with the public when conducting community engagement.
The Community Engagement Team
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Phone 1300 MY FREO (1300 69 3736) Email communityengagement@fremantle.wa.gov.au -
Phone 1300 MY FREO (1300 69 3736) Email communityengagement@fremantle.wa.gov.au