Artists Darryl Dempster, Angus Flavelle, Rebecca Johnston, Jane Ryan and Greg Barr are shown together with their paintings

Survey: DAIP 2026-2031

Thank you for taking the time to share your thoughts about accessibility and inclusion the in the City of Fremantle.

What you share will help to shape the refreshed Disability Access and Inclusion Plan for the City of Fremantle.

The survey will take about 10-15 minutes to complete.

Submissions to this engagement close Monday 5 October, 5pm AWST, 2026.

Collection Notice

The City of Fremantle will collect the information you share in this survey.

We will use your feedback to help make our services and documents better.

Some answers may include personal information.

Personal information means details that could show who you are, such as your name or email address.

If we share your feedback outside the City, we will remove your personal information where possible.

By sending us your answers, you agree to the City collecting and using this information.

You can:

read the Privacy Statement and Policy

email governance@fremantle.wa.gov.au for help or more information.

Introduction Questions

First Name

* required

Maximum 255 characters

0/255

Last Name

* required

Maximum 255 characters

0/255

* required

Where do you live?

* required

Beaconsfield

Fremantle (Central)

Hilton

North Fremantle

O'Connor

Samson

South Fremantle

White Gum Valley

Other (please specify)

What is your age?

* required

Under 12

12 - 18

18 - 24

25 - 34

35 - 44

45-54

55-64

65-74

75+

Prefer not to say

What is your connection to the City of Fremantle? Select all that apply.

* required

I am a resident of the City of Fremantle

I rent a home in the City of Fremantle

I own a property in the City of Fremantle

I own or operate a business in the City of Fremantle

I am a ratepayer in the City of Fremantle

I work in the City of Fremantle

I study in the City of Fremantle

I visit the City of Fremantle

I prefer not to say

Other (please specify)

How do you describe your gender? You can select all that apply.

(We ask this question so we can better understand the experiences of different people in our community, and how we can help. You can choose not to answer)

* required

Woman or female

Man or male

Prefer not to answer

I use another word (please share, if you feel comfortable doing so)

Your voice and experiences matter. We value different experiences, expertise and perspectives. This includes lived experience. Do any of the following describe you? Select all that apply.

* required

I am a person with disability

I have accessibility or support needs

I am a family member, carer or support person of a person with disability

I work or volunteer in the disability sector

None of these describe me

Prefer not to say

I have another connection to disability:

The Disability Access and Inclusion Plan (DAIP) for 2021-2025

The City of Fremantle has a Disability Access and Inclusion Plan for 2021-2025.

We call it the DAIP.

The DAIP helps make Fremantle more welcoming for everyone.

We created it by listening to:

community members
disability advocates
service providers

The DAIP focused on 3 main things.

Creating communities where everyone feels included.
Making places and spaces easier to access.
Making City services fair and easy for everyone to use.

How much do you know about the DAIP 2021-2025?

I know a lot about it

I know a little about it

I do not know about it

I am not sure

10.

How well do you think the City's DAIP 2021-2025 has worked?

It worked very well

It worked ok

It did not work well

I am not sure

Planning for the new DAIP 2026-2031

The next series of questions will help the City in creating the new DAIP.

Communication and Information

11.

What would help you plan your journey before visiting a City place, service or event? You can choose up to 5 options.

How to get there by public transport

Accessible parking and drop-off areas

Accessible entrances, paths and lifts

Accessible toilets and Changing Places

Seating and places to rest

Lighting, noise levels and crowds

Quiet spaces or low-sensory areas

Auslan interpreting, captions or audio description

Assistance animal access

Photos, maps or videos of the place

Who to contact about accessibility

A Social Story

Seeing diverse representation of people with disability

Something else:

12.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

Your experience of Fremantle

These questions are about your experience moving around Fremantle and to/from key destinations in the City.

13.

How easy is it for you to move around Fremantle?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

I don't visit Fremantle regularly

14.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

15.

Which places in Fremantle do you visit most often? You can choose up to five options.

Walyalup Fremantle Arts Centre

Cappucino Strip

Bathers Beach

South Beach

Fremantle Leisure Centre

Fremantle Hospital

Esplanade Park

Fremantle Markets

Walyalup Civic Centre

Fremantle Library

Fremantle Train Station

High Street Mall

Other (please specify)

Buildings and Facilities

16.

What would make City buildings and facilities easier and more comfortable for you to visit and use? You can choose up to 5 options.

Clear signs and wayfinding

Accessible toilets

Accessible parking and drop off areas

Places to sit and rest

Places to connect with others

Continuous accessible paths between places

Hearing augmentation systems

Space for mobility devices

Changing Places

Accessible counters and service areas

Accessible emergency information and exits

City buildings and facilities already meet my needs

Something else:

17.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

Services and Events

18.

What would help you feel more welcomed and able to participate in City services and events? You can choose up to 5 options.

Clear information about what to expect

Helpful and disability-aware staff

Affordable or free activities

A choice of dates and times

Smaller groups or less crowded sessions

Quiet sessions or sensory adjustments

Auslan interpreting, captions or audio description

Easy Read or other accessible information

Online or other ways to participate

Support people, carers and assistance animals being welcomed

Seeing people with disability represented and included

Something else:

19.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

Customer Service Quality

When you contact City staff, what helps you have a good experience?

20.

Please tell us how important each statement is to you:

I can contact staff in different ways (phone, email, online)

Not important

Slightly important

Moderately important

Important

Very important

Not sure

I can get the information I need in a way I understand

Not important

Slightly important

Moderately important

Important

Very important

Not sure

Staff listen to me and take my needs seriously

Not important

Slightly important

Moderately important

Important

Very important

Not sure

Staff understand different access and support needs

Not important

Slightly important

Moderately important

Important

Very important

Not sure

Staff are flexible and work with me to find solutions

Not important

Slightly important

Moderately important

Important

Very important

Not sure

I get responses quickly

Not important

Slightly important

Moderately important

Important

Very important

Not sure

I can speak with someone in person

Not important

Slightly important

Moderately important

Important

Very important

Not sure

Customer Service is in an accessible place

Not important

Slightly important

Moderately important

Important

Very important

Not sure

Employment

21.

What would make it easier to apply for a job with the City of Fremantle? You can choose up to 5 options.

Job advertisements in accessible formats

An accessible online application process

Different ways to apply for a job

More time to complete an application

Support to complete an application

Knowing who to contact if I need adjustments or support

A simple and accessible interview process

Knowing I can be open about my disability or access needs and still be treated fairly

Being able to ask for adjustments during the recruitment process

Something else:

22.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

23.

The City of Fremantle wants to be an inclusive and accessible workplace. What is most important to you in a workplace? You can choose up to 5 options.

Fair and inclusive ways of hiring people

Flexible ways of working - like flexible hours or working from home

Opportunities to learn, grow and develop my career

Managers and leaders who are supportive and inclusive

Staff who understand disability, accessibility and inclusion

Positive and respectful workplace culture

Support from colleagues and opportunities to have a mentor

Accessible workplace and facilities

Accessible technology and equipment

Being able to ask for adjustments and knowing my request will be taken seriously

24.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

Feedback and Complaints

25.

What would make it easier for you to give feedback or make a complaint to the City? You can choose up to 5 options.

Clear information about how to give feedback or make a complaint

More accessible ways to give feedback

Many different ways to give feedback

Support to give feedback or make a complaint

Knowing that the City will listen and take action

Knowing what happens after I give feedback or make a complaint

More regular opportunities to give feedback

Faster responses from the City

The option to not share my name

Something else:

26.

Would you like to tell us anything else about this?

Maximum 5,000 characters

0/5,000

Community Engagement and Consultation

27.

Have you taken part in a City survey, workshop or feedback activity in the last 2 years?

Yes

I am not sure

28.

What would help you engage more in decisions that affect your community? You can choose up to 5 options.

Clear information about what is being decided

Different ways to take part - like online, in person, by phone or in writing

Knowing my feedback has been listened to and considered

A lot of notice before engagement activities occur

Knowing my how feedback will help inform decisions

Accessible places to take part

Information and materials in accessible formats

Auslan interpreting or communication support when needed

Opportunities to participate at different times of day

Something else:

29.

Would you like to tell us anything more about this?

Maximum 5,000 characters

0/5,000

30.

The City is creating a lived experience advisory group to help guide our Disability Access and Inclusion work.

We value the expertise of people with lived experience of disability.
Lived experience is also people who have a connection to disability, such as family members, carers, support people and service providers.

You can register your interest below:

I would like to join

I would like more information

I do not have lived experience but am interested in engaging in this work

No thank you

City staff will contact you with more information if you are interested.

31.

Is there anything else you would like to tell us that you haven't yet shared?

Maximum 20,000 characters

0/20,000